Service Cloud
CloudsPillar
Service Cloud Implementation & Customization
CloudsPillar Consulting’s Salesforce Service Cloud Implementation & Customization treamline Online Support and Reduce Time-to-Resolution.
CloudsPillar
What you get with Service Cloud Developments
Enhanced support efficiency, personalized solutions, and seamless customer experiences.
Anything-to-Case Workflows
Open up access and convenience for case-creation from anywhere -webpage, email, live-chat, and platforms.
Self-Service & Service Tracking
Self-service portals, knowledgebase articles, FAQs.
360o Service Views
Analytics to foresee emergent issues, ticket debt, service recommendations.
Routing & Service Management
Omnichannel routing, work order, and case closure management.
Service Cloud technology investment for the best returns
Elevate Your Marketing Strategy with Salesforce Service Cloud. Implement intelligent lead-flow pipelines and seamlessly orchestrate marketing operations to achieve unmatched efficiency and precision.
Agent
Productivity
Design comprehensive solutions for individual niches and processes
FPOC (First Point Of Contact)
Resolution
Assign tasks by teams, skill, and availability. efficient service console responses
Connected
Opportunities
Enable predictive insights for better cross-selling with integrated Sales, Marketing, and Service Clouds
Satisfaction, Loyalty
Retention
Cover service ground faster, monitor disparate processes
Manage Core Services, Accounts, and Cross-channel Communication with customizations from us for Service Cloud
Elevate Your Marketing Strategy with Salesforce Service Cloud. Implement intelligent lead-flow pipelines and seamlessly orchestrate marketing operations to achieve unmatched efficiency and precision.
Service Portals
Productivity
Personalized case management with automated knowledge bases and portals, plus analytics to anticipate ticket backlog.
Omni Channel
Live Agents, Forums, Telephony
Social media channels, messaging, OTTs, email, skill-based, round-robin, team-wise, and intelligent ticket routes
Field Service
Synchronization for on-ground field agents with dispatchers
Mobile field service lightning apps, geotagging, inventory update, data capture, knowledgebase articles
Einstein For Service
Proactive, predictive Service
Best next-steps, recommendations intelligent classification analytics to foresee emergent service issues
Get Performance Analytics
Record Performance
Pool KPIs, plug gaps in service
Pre & Post Chat Forms
Capture CSAT indicators like NPS, ticket resolution
Order Management
Work order management, Gantt charts
Reward & Retain agents
Identify top performers, reinforce best-practices
Start your journey with Cloud Pillar.
Want to talk to an expert now?
+1 647-632-3973
35, Trailwood Dr, Mississauga, Ontario
info@cloudspillar.com